MSc in Computer Science & Engineering

01/24 – 01/25

JahangirNagar University, Dhaka

BSc in Computer Science & Engineering

02/18 – 06/22

United international University, Dhaka

Higher Secondary Certificate

08/14 – 08/16

King's College, Dhaka

Secondary School Certificate

01/12 – 06/14

Shamsul Hoque Khan School & College, Demra, Dhaka

Bengali: Mother tongue

English: Advanced

Dhaka ISP Solution

03/22 - 06/22

Final Year Design Project

United international University

About Project:

• The application will provide improved interaction between Internet Service Providers and Users
• Management system for both ISP and User
• Built features to manage the users, manage their billing, solve user’s problem, connect with customers through chat & many more.
• Implemented with PHP along with JavaScript, HTML, CSS, jQuery, Bootstrap etc..

Responsibilities:

• Lead the full team proactively
• Understanding and participating the design discussion of requirements
• Prepared test plans
• Wrote the thesis paper along with the project using Latex

Facebook Clone Project

Course: Web Programming

United international University

About Project:

• Made a semi-Facebook clone
• Used Django for implementing the application along with HTML, CSS, JavaScript, jQuery, bootstrap, Vue.Js etc.
• Implemented with PHP along with JavaScript, HTML, CSS, jQuery, Bootstrap etc..

The ISP Solution

Course: Software Engineering

United international University

About Project:

• A solution to bring all ISPs together on a single Platform
• Made a complete web application with HTML, CSS, JavaScript, PHP, jQuery, bootstrap, MySQL etc.
• Won the best idea award for the project.

Car & City Project

Course: Computer Graphics

United international University

About Project:

• The car project was made with C++ & Glut
• The city project was made in 3D with Blender

ISP Management System

Course: Database Management System

United international University

About Project:

• Management System for ISP
• Built a responsive web application by using PHP, JavaScript, HTML& CSS

Assistant Officer [Alternative Delivery Services (ATM | Cards | Settlement & Dispute Management)] - IFIC BANK PLC

04/2023 – Present

IFIC BANK PLC

On Site

Responsibilities [ATM Infrastructure Management]:

• Manage overall activities within ATM Operations and ensure that timely and quality services are provided to customers .
• Monitor, manage ATMs through internal ATM management application & communication with branches to top up ATM while necessary.
• Reconcilation at daily basis on VISA, CBS for ATM purposes
• Establish and monitor operational performance standards, service standards, and service level agreements.
• Implementation and monitoring of service standards, and effective complaint management.
• Continuously review, recommend and implement improvements/ enhancements to operational procedures & workflow within ATM Operations.
• Ensure compliance with officials & 3rd party vendors on daily basis to ensure proper cash loading & maintenance.

Responsibilities [Settlement & Dispute Management]:

SQA Intern - Functional testing

12/2022 – 03/2023

A1QA

Remote

• AExecuted functional tests on web and mobile apps to ensure compliance with requirements
• Developed and implemented test cases based on functional specifications
• Collaborated with teams to prioritize and resolve issues for timely software delivery
• Utilized Jira for defect tracking and communication with developers
• Assisting in test documentation creation and maintenance for traceability.

IT Executive (Major Incident Manager )

08/2022 – 10/2022

TechOps Services (BD) in liaison with Innovana Solutions (Canada)

• Active participation on major incidents through the lifecycle in order to meet expected SLA / SLOs up to resolution.
• Providing leadership and technical guidance on Major Incident conference calls.
• Coordinating with internal teams, partners and suppliers to establish communications and manage expectations.
• Ensuring quality control on Problem/Incident activities.
• Available for escalations outside of business hours (on rotation).
• Working as an offshore team in multiple shifts as directed by SRC.
• Responsible to implement solutions to improve the customer experience.
• Produce and Review reports in a timely manner.

Shopify Web Expert

06/22 – 08/22

ELEGENTCOSMATICS.COM

Foreign Client

• Making Android App via flutter using InAppWebview & enabling of Push notifications.
• Facebook, Instagram product marketing
• SEO optimization of Web & Products
• Managing Domain & Hosting
• Manage, Modify Website theme & codes according to client choices.
• Managing Products, Increasing sales & advertising.
• Facebook, Instagram product marketing.

Project Organizer

09/21 – Present

AID HAND SOCIETY

Dhaka

• Organizing scheduled Projects
• Planning of new Project

Freelance Web Development

2021

Dhaka

• Made a Portfolio Website for a client
• Fixed bugs of a website for client.
• Made a business Landing page for a client.

DEVOPS - Career Path

12/23 - Present

Interactive Cares

Topics Covered:

• Version Control System: Manage code changes collaboratively with Git, ensuring version history integrity and efficient team workflows
• OS Concepts: Gain foundational knowledge of operating system principles, including processes, memory management, and file systems
• Networking: Configure and troubleshoot network protocols and devices to ensure seamless connectivity and efficient data transfer
• Containerization: Containerize applications with Docker for simplified deployment, scalability, and resource isolation
• Kubernetes: Orchestrate and automate deployment, scaling, and management of containerized applications across Kubernetes clusters
• Public Cloud Provider AWS: Utilize AWS services to build, deploy, and manage scalable and secure cloud-based solutions
• Continuous Integration[CI]: Automate integration, testing, and validation processes to ensure code quality and rapid iteration
• Continuous Delivery[CD]: Streamline software delivery pipelines to automate deployment, enabling frequent and reliable releases.
• Infrastructure as Code[IaC]: Define and manage infrastructure using code to ensure consistency, scalability, and version control

Basics of Banking

03/03/2024 - 20/03/2024

IFIC Bank PLC Training Institute

Topics Covered:

• Overview of Liability products
• Brief on BASEL, Concepts of ISS
• A/C Openings & Related Formalities
• Performance management
• IT Security & Awareness
• Account Transactions & Services, Schedule of charges & international settlement
• NI Acts: Discussion on important sections
• Concepts of Different Process in Branch & Uposhakas
• Cash management systems & processing
• A/C maintenance & closure & locker operations
• Concepts of Accounting & its Implication on Banks
• Lifecycle of Loan
• Loan Documentations at pre-sanction & post sanction
• ICC Audit Guidelines for GB Operations
• Preventation of malpractices in GB
• BATCH, RTGS, EFT
• Relevant clauses of Company ACT, Bank Company ACT, The banker’s book Evidence ACT
• Monitoring & Balancing of Daily Transactions, voucher passing & fund transfer, reporting & record keeping
• Alternative delivery services & its operations
• Treasury functions & its models
• Sales & Service excellence & Banker customer conflict management
• Land & Loan documentation

Anti Money Laundering Awareness

2023/08/ 09- 2023/08/ 09

IFIC Bank PLC Training Institute

Topics Covered:

• AML & CFT issues
• Methodologies of AML
• Trade Based Money Laundering

Induction Training on Banking

2023/04/ 02- 2023/04/ 18

IFIC Bank PLC Training Institute

Topics Covered:

• Proficient in banking fundamentals, including banking systems and processes
• Skilled in loan management and understanding banking laws.
• Experienced in banking operations and regulatory compliance
• Experienced in loan processing and management within banking environments
• Familiarity with banking systems, including transaction processing and account management
• Proficient in banking management practices and procedures
• Understanding of banking laws and regulations governing financial institutions

Complete IT Troubleshooting Skill Training 101

2023/04/ 02- 2023/04/ 18

Udemy[Remote]

Topics Covered:

• Proficient in IT troubleshooting, utilizing deduction and fault isolation for efficient issue resolution
• Skilled in diagnosing and fixing hardware failures, including laptops, motherboards, and printers
• Experienced in troubleshooting network connectivity for seamless operations
• Capable of diagnosing and resolving operating system issues for optimal performance
• Knowledgeable in IP addressing, subnetting, gateway, DNS, and DHCP principle
• Familiar with network components like routers, firewalls, and proxy servers, understanding their distinctions